Public Records Requests

Request Records

For Medical AND Billing Records:

Mediclaim Data Services Inc.

P: 1-800-953-9777
F: 1-602-522-2552

7227 North 16th St., Suite 180
Phoenix, AZ 85020-8207

For All Other Records:
Via Email:

Subject: Attn: Custodian of Records

Via Mail or In Person:

Picture Rocks Fire & Medical District
Attn: Custodian of Records
12121 W. Picture Rocks Rd.,
Tucson, AZ 85743

We are open:

Monday – Friday 9AM – 5PM

For Medical AND/OR Billing Records:

Ambulance billing for the Picture Rocks Fire and Medical District is handled by Mediclaim Data Services.  If you are looking for a copy of your medical record including billing information, or just billing information, all records requests must go directly to them.  Their contact information is listed in the left sidebar.

For ONLY Medical Records, Fire Records, Misc. Records:

For all other records (excluding the above) please complete the below Public Records Request Form and submit it to the Picture Rocks Fire and Medical District (see sidebar).

For Medical Records Requests:  All medical records requests require a signed and notarized HIPPA Release of Medical Information Authorization Form in addition to the records request form.

Processing Time: Please allow up to 15 (fifteen) business days for your request to be processed.  If your request will take longer than 15 business days you will be notified as soon as possible via the contact information provided.

Legal Points and Authorities Pertaining to Release of Public Records:

Records may not be inspected at such times and in such manner as to disrupt public business.  See Ariz. Att’y Gen. Ops. 180-097, 79-234, 70-1; A.R.S. 39-121-01(D)(1) (“Any person may request to examine or to be furnished copies, printouts, or photographs of any public record during regular office hours.”) The public is entitled to inspect information within a reasonable time after a request is made. Ariz. Att’y Gen. Ops. 180-097, 79-234, 70-1.

Whether time and manner are reasonable must in all cases be a factual determination, depending upon the accessibility of the material.  If the information requested is on microfilm and this requires the use of a reader/printer to view it, the time for inspection would depend upon the availability of the necessary equipment.  If the requested material has been stored off the premises of the agency, additional time might be necessary to retrieve the document requested.  Should this occur, the requesting party should be advised, in writing, of the play and the reason for it.  Similarly, if the requested material contains confidential information that must be redacted, the custodian should inform the requesting party that the response will be delayed and the reason for the delay.


The Legislature has distinguished between the fees an agency may require for commercial and non-commercial requests for copies of public records.  A.R.S. 39-121-01(d)(1) – 121.03(A).  A person requesting copies, printouts, or photographs of public records for a non-commercial purpose may be charged a fee for the records.  A.R.S. 39-121-01.  An agency may charge a fee it deems appropriate for copying records, including a reasonable amount for the cost of time, equipment, and personnel used in producing copies of the records, but not for the costs of searching for the records.  A.R.S. 39-121-01(D)(1); Hanania c. City of Tucson, 128 Ariz. 135 624 P 2d 332 (Ct. App. 1980); Ariz. Att’y Gen. Op. 186-090.  If an agency is producing documents pursuant to a subpoena in a civil action to which the agency is not a party, the fee is prescribed by A.R.S. 12-351.

Persons requesting records for a commercial purpose must describe the purpose for which the records will be used commercially.  A.R.S. 39-121-03(A).  When records are requested for commercial purposes, the District may charge additional fees as allowed by the statute.


Public bodies are under no obligation to create special records or change the format of records.  Accordingly, if an individual requests records that the District only maintains in paper, it does not have to create an electronic document to satisfy the request. See Lake v. City of Phoenix, 222 Ariz. 547, 248 P. 3d 1004 (2009).

ffffConfidentiality/Duty to Redact

There are over 300 Arizona and federal statutes that address the confidentiality of records, as well as numerous Arizona court cases which establish rules protecting individual privacy and the best interests of the agency.  When confidential and public information are commingled in a single document, a copy of the document may be made available for public inspection with the confidential information redacted or excised. Carlson v. Pima County,141 Ariz. 487, at 491 (1984); see also KPNX-TV v. Superior Ct., 183 Ariz. 589 at 594 (Ct. App. 1995).  If confidential material has been attached to an otherwise disclosable document, the material so attached may simply be removed.  Ariz. Att’y Gen. Ops. 186-090, 185-097.